Return & Refund Policy

At Jain Badi Bhujia Bhandar, your trust is our most important ingredient. Every product we send out is hand-checked for quality, packed with care, and dispatched fresh.

If something is not right with your order, we will work with you to make it right - quickly and without fuss.

Because our products are perishable food items, returns are governed by the following rules:

Returns ARE accepted for:

• Products that arrived damaged during shipping
• Products that are defective or expired on arrival
• The wrong product was delivered
• The product is significantly different from what was described

Returns are NOT accepted for:

• Opened, partially used, or tasted products
• Change of mind or taste preference
• Issues reported beyond 7 days of delivery
• Products returned without original packaging
• Products damaged due to improper storage after delivery

All return requests must be raised within 7 days of delivery. Requests received after this period cannot be processed.

We recommend inspecting your order as soon as it arrives.

Starting a return is simple:

1. Email us at support@jbbb.com within 7 days of delivery
2. Include your order number, clear photos of the issue (the product, the packaging, and the courier label), and a brief description
3. Our team will review your request and respond within 2 business days
4. If approved, we will arrange a pickup or share return instructions
5. Please keep the product in its original packaging until pickup is scheduled

Once we receive and inspect the returned item:

• Refunds are processed within 5 to 7 business days of the return reaching us
• Refunds are issued to the original payment method used at checkout
• For COD orders, refunds are issued via bank transfer - we will request your account details when needed
• Original shipping charges are non-refundable, unless the return is due to our error
• It may take an additional 3-5 days for the amount to reflect in your account, depending on your bank

Instead of a refund, you can choose:

• Free replacement of the damaged or defective item, shipped to you at no extra cost
• Store credit with a 5% bonus added (valid for 6 months on future purchases)

Replacements are typically dispatched within 2-3 business days of approval.

• Orders can be cancelled at no cost before they are shipped (typically within 24 hours of placement)
• Once shipped, orders cannot be cancelled, but you may refuse delivery at the door
• Refused deliveries will be refunded minus the actual shipping charges incurred
• To cancel, email support@jbbb.com with your order number as soon as possible

For all return, refund, or cancellation requests:

Jain Badi Bhujia Bhandar
Email: support@jbbb.com
Phone: +91-XXXXXXXXXX

Support hours: Monday to Saturday, 10 AM to 6 PM IST

We aim to respond to every request within 24 hours on business days.